Support routing

Start with the shortest path to an answer.

Account-specific requests are verified through Shopify Admin. Never send a password, access token, refresh token, or recovery code.

Set up the first protection loop

Install the app, verify one live path, connect an alert destination, and prove delivery with a Fire Drill.

Open setup guide →

Use the operating guides

Set up monitors, alert routes, Fire Drills, and incident response from the product documentation.

Open documentation →

Check service health

Confirm whether Blind Spot is reporting a current platform issue before changing your configuration.

View status →

Control your data

Disconnect an ad provider or open Privacy & data in the Shopify app for a verified deletion request and receipt.

Review deletion controls →
Human support

Include the shop, affected monitor, and time observed.

support@blindspotapps.com