Support routing

Start with the shortest path to an answer.

Account-specific requests are verified through Shopify Admin. Never send a password, access token, refresh token, or recovery code.

Set up the first protection loop

Install the app, verify one live path, connect an alert destination, and prove delivery with a Fire Drill.

Open setup guide

Use the operating guides

Set up monitors, alert routes, Fire Drills, and incident response from the product documentation.

Open documentation

Check service health

Confirm whether Blind Spot is reporting a current platform issue before changing your configuration.

View status

Control your data

Disconnect an ad provider or open Privacy & data in the Shopify app for a verified deletion request and receipt.

Review deletion controls
Human support

Include the shop, affected monitor, and time observed.

support@blindspotapps.com